Shipping Policy
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Updated & Accurate Guaranteed Delivery Dates:
You can view an accurate and up to date guaranteed delivery date for all of our shipping options in the shopping cart. We guarantee delivery of your order on or before the date shown. Simply add your desired item(s) to your cart, and choose the shipping option that has a guaranteed delivery date that works best for your schedule. It's that simple!
United States delivery time guarantee:
For Budget, Standard, Priority, Express & Next Day shipping we guarantee the delivery date, or your shipping costs are on us (see restrictions below). Also if your package does not arrive when promised and you wish to return your order, then we will pay for your original shipping cost plus the shipping cost associated with returning your order to us - guaranteed!
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U.S. Guaranteed Delivery Times |
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Order Before 5:00 pm EST |
Order After 5:00 pm EST |
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| Standard | 3-6 bus days after order date | 4-7 bus days after order date |
| Priority | 2-3 bus days after order date | 3-4 bus days after order date |
| Express | 1-2 bus days after order date | 2-3 bus days after order date |
| Next Day | Next business day! | 1-2 bus days after order date |
- This guarantee does not apply if the delivery delay is due to situations beyond our control, including but not limited to: inclement weather, and natural or man made disasters.
- APO, FPO, Virgin Islands and Puerto Rico deliveries DO NOT qualify for guarantee, as all orders to these areas are shipped via U.S. Postal Services priority mail, not via UPS, meaning we cannot guarantee the delivery date.
- Only our budget and standard shipping options are available to Hawaii and Alaska, and our applicable guarantees for these shipping options do apply.
- Delivery on the delivery date may occur up to 8:00 pm your local time.
How quickly will my order ship once my order is placed?
All orders placed before 5:00 pm EST will be shipped the same day. All items ordered after 5:00 pm EST will be shipped the following business day. Any order placed on the weekend, or on a holiday, will be shipped the next business day on the calendar. NOTE: Orders that are shipping with our "Budget" shipping option, are not guaranteed to leave our warehouse in any specific time frame, but will be delivered by the assigned guaranteed delivery date.
What are the different shipping times & costs?
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Budget |
6-10 business days¹ after the shipment date.² |
|---|---|
| $6.99 all the time, no matter the size of the order! | |
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Standard |
3-6 business days¹ after the shipment date.² |
| Starts at $7.99, than varies based on weight ($12.99 max). | |
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Priority |
2-3 business days¹ after the shipment date.² |
| Starts at $12.99, than varies based on weight. | |
|
Express |
1-2 business days¹ after the shipment date.² |
| Starts at $16.99, than varies based on weight. | |
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Next Day |
Delivered next business day if ordered before 5 pm EST |
| Starts at $24.99, than varies based on weight. |
NOTE:
¹ Business days only include weekdays, Monday through Friday. Saturday, Sunday and holidays do not count as business days.
² All orders placed before 5:00 pm EST Monday through Friday ship the same day. However, all orders are shipped within one business day from the time the order is placed. Saturday, Sunday and holidays are not business days. Shipping times are calculated from the first full business day following the shipment date. Example: if you place an order at 1:00 pm EST on Monday and paid for Priority shipping, you will receive your order on or before the following Thursday. If you placed the order after 5:00 pm EST on Monday, you will receive your order on or before the following Friday.
What do I do if my package is late?
You can do one of two things:
1. If you DO NOT wish to keep the order than please refuse the package if you are home when the delivery is made, this will return the package to us at our costs. If you refuse the package please drop us a quick email at Help@CostumeHub.com letting us know you have done this. If delivery is made when you are not home then please DO NOT open the package and contact us immediately. We will have UPS pick the package up at our costs. If you open the package, then the only costs that will be reimbursed will be the original shipping costs, and you will be responsible for getting the package back to us at your cost. Also note that if the late delivery is due to inclement weather, acts of god, or other uncontrollable situations, and or, is caused by an incorrect address provided by you, then you will be responsible for return shipping if you do not desire to keep the order once delivered.
2. If you DO wish to keep the order, then please contact us immediately and we will refund your original shipping costs as long as the late delivery is due to either a CostumeHub or UPS error.
Where will CostumeHUB.com ship my order?
We will ship your order to any Shipping Address that you provide within the United States. However, please do not list a Post Office Box (PO Box) as UPS cannot deliver to a P.O. Boxes and shipment of your order will be delayed. Only our budget and standard shipping options are available to residents of Alaska, Hawaii, the Virgin Islands, Puerto Rico, Guam and all military bases. There will also be a surcharge applied to Alaskan and Hawaiian addresses due to the increased cost associated with delivering to these states.
We also ship to Canada. View our Canada Shipping Policy.
Do you ship to APO/FPO addresses?
All APO/FPO orders will automatically ship via USPS, and delivery times will be delayed. Currently UPS and FedEx cannot ship to APO and FPO addresses. Consequently, CostumeHub.com does not make any delivery time guarantee.
Orders received by 5:00 pm EST, Monday through Friday, are typically processed and shipped the same business day. However, please allow an additional 7-10 days for normal USPS delivery regardless of any expedited shipping option you might choose.
How long does it take to receive my package with an APO/FPO address?
The delivery time to APO/FPO addresses varies dramatically. Sometimes delivery can take weeks.
Surcharges for deliveries outside the lower 48 states:
For orders shipping to Alaska and Hawaii only our Standard and Budget shipping options are available. Also due to the extra costs associated with delivering a package to these states a $14.99 delivery surcharge will be added to the order during checkout. For orders shipping to all other non lower 48 US territories (e.g., Guam, Puerto Rico, military basis, etc.) only our Standard and Budget shipping options are available. Also due to the extra processing that these orders require a $2.99 processing surcharge will be added to the order during checkout.
Is a Signature Required Upon Delivery?
We do not require a signature upon delivery. However, occasionally UPS will require a signature if they deem it unsafe to leave the package unattended at your shipping address. If delivery fails due to the fact that UPS required a signature for delivery (after 3 attempts), and the order is returned to us, you will be responsible for the shipping costs associated with returning the order. We suggest checking our online tracking of the package, which will tell you the UPS delivery date, and leaving a note authorizing UPS to leave the package without a signature the morning that delivery is supposed to occur if you believe that they might require a signature and you do not mind them leaving the package unattended at your address.
Refused Shipments, Wrong Addresses and Failed Delivery Attempts:
If you refuse our shipment for any reason, your credit card will be charged for the shipping cost associated with returning the costume to us. If UPS makes three unsuccessful delivery attempts, your credit card will be charged for the shipping cost associated with returning the costume to us, and your original shipping cost will also not be refunded. If you provide an invalid address (including an incomplete address - you must provide a business name if shipping to a business or a suite / floor number if shipping location is not a single standing building), your credit card will be charged for the cost associated with UPS making the address correction. The extra cost related to any of these three occurrences will never exceed $10.00.
I did not find what I was looking for?
If you did not find an answer to your question, or have any other questions feel free to contact us.
Canada Shipping Policy
Canada delivery time guarantee:
For Standard and Express shipping we guarantee the delivery date, or your shipping costs are on us (see restrictions below). Also if your package does not arrive when promised and you wish to return your order, then we will pay for your original shipping cost plus the shipping cost associated with returning your order to us - guaranteed!
NOTE: Delays caused by customs, or other situations which are out of our control (weather, acts of god, etc.) are not covered by the guarantee, and your shipping will not be reimbursed if a delay occurs due to these situations. Almost all packages clear customs without a problem or delay.
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Canada Guaranteed Delivery Times |
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Order Before 5:00 pm EST |
Order After 5:00 pm EST |
|
| Standard | 5-10 bus days after order date | 6-11 bus days after order date |
| Express | 1-3 bus days after order date | 2-4 bus days after order date |
Generally shipping times are on the lower end of the date range if the delivery is going to a major metropolitan area, and vice versa if delivery is being made to a more rural area.
- This guarantee does not apply if the delivery delay is due to situations beyond our control, including but not limited to: inclement weather, and natural or man made disasters.
- Do to the extreme remote nature of some areas in Canada we cannot guarantee the stated delivery times to these provinces as UPS may require a few additional days for delivery. Thus, if you live in a rural area please add a couple of days to our guaranteed delivery time.
- All delivery times are day definite and delivery on the delivery date may occur up to 8:00 pm your local time.
How quickly will my order ship once my order is placed?
All orders placed before 5:00 pm EST will be shipped the same day. All items ordered after 5:00 pm EST will be shipped the following business day. Any order placed on the weekend, or on a holiday, will be shipped the next business day on the calendar.
What are the different shipping times and costs?
|
Standard |
5-10 business days¹ after the shipment date.² |
|---|---|
| Starts at $9.99, than varies based on weight. | |
|
Express |
1-3 business days¹ after the shipment date.² |
| Starts at $27.99, than varies based on weight. |
NOTE:
¹ Business days only include weekdays, Monday through Friday. Saturday, Sunday and holidays (U.S. holidays) do not count as business days.
² All orders placed before 5:00 pm EST Monday through Friday ship the same day. However, all orders are shipped within one business day from the time the order is placed. Saturday, Sunday and holidays are not business days. Shipping times are calculated from the first full business day following the shipment date. Example: if you place an order at 1:00 pm EST on Monday and paid for Express shipping, you will receive your order on or before the upcoming Thursday. If you placed the order after 5:00 pm EST on Monday, you will receive your order on or before the upcoming Friday.
What do I do if my package is late?
You can do one of two things:
1. If you DO NOT wish to keep the order than please refuse the package if you are home when the delivery is made, this will return the package to us at our costs. If you refuse the package please drop us a quick email at Help@CostumeHub.com letting us know you have done this. If delivery is made when you are not home then please DO NOT open the package and contact us immediately. We will have UPS pick the package up at our costs. If you open the package, then the only costs that will be reimbursed will be the original shipping costs, and you will be responsible for getting the package back to us at your cost. Also note that if the late delivery is due to inclement weather, acts of god, or other uncontrollable situations, and or, is caused by an incorrect address provided by you, then you will be responsible for return shipping if you do not desire to keep the order once delivered.
2. If you DO wish to keep the order, then please contact us immediately and we will refund your original shipping costs as long as the late delivery is due to either a CostumeHub or UPS error.
Import Duties and Taxes:
We take care of everything for you, making shopping and checkout with CostumeHub.com easy and worry free. We calculate all import duties and taxes during checkout based on the shipping zip code and province you provide, and display this amount to you upon the final order review page before you finalize your order (there will be one line titled “duties & taxes”). All orders will have an import duty applied, which is generally 15%, and applicable HST, GST and PST (depending on province) as required by the Canadian government. By placing your order with us, you authorize CostumeHub.com to appoint a Canadian customs broker to obtain customs clearance for your merchandise and to remit applicable duties and taxes on your behalf to Revenue Canada. This means you will not be charged any duties, taxes or brokerage fees at the time of delivery. Zip, zero, none! All of these fees are covered at the time of checkout and are included in your order total.
Remote Delivery Surcharge:
99% of the time we do not charge a remote delivery surcharge to our Canadian customers, however due to the remote nature of some Northern Canadian provinces (Yukon, Northwest Territories and Nunavut) shipments to these areas may be subject to a $20.00 USD remote delivery surcharge. This fee is imposed by our shipping partner UPS and not us. We apologize for any inconvenience this might cause you. In the rare case that a delivery surcharge does apply to your shipping address it will be displayed on the final order review page along with all applicable duties and taxes.
Where will CostumeHUB.com ship my order?
We will ship your order to any Shipping Address that you provide within Canada. However, please do not list a Post Office Box (PO Box) as UPS cannot deliver to a P.O. Boxes and shipment of your order will be delayed or cancelled.
Currency:
All currency displayed on CostumeHub.com is at all times in USD.
Is a Signature Required Upon Delivery?
We do not require a signature upon delivery. However, occasionally UPS will require a signature if they deem it unsafe to leave the package unattended at your shipping address. If delivery fails due to the fact that UPS required a signature for delivery (they will attempt delivery 3 times), and the order is returned to us, you will be responsible for the shipping costs associated with returning the order (UPS charges us for the return shipping). We suggest checking our online tracking of the package, which will tell you the UPS delivery date, and leaving a note authorizing UPS to leave the package without a signature the morning that delivery is supposed to occur if you believe that they might require a signature and you do not mind them leaving the package unattended at your address.
Refused Shipments, Wrong Addresses and Failed Delivery Attempts:
If you refuse our shipment for any reason, your credit card will be charged for the shipping cost associated with returning the costume to us. If UPS makes three unsuccessful delivery attempts, your credit card will be charged for the shipping cost associated with returning the costume to us, and your original shipping cost will also not be refunded. If you provide an invalid address (including an incomplete address - you must provide a business name if shipping to a business or a suite / floor number if shipping location is not a single standing building), your credit card will be charged for the cost associated with UPS making the address correction. The extra cost related to any of these three occurrences will never exceed $20.00.
I did not find what I was looking for?
If you did not find an answer to your question, or have any other questions feel free to contact us.
